Three questions we ask on every Maryland Heights call
A town with 13,425 housing units in 2020 and big commercial buildings gives us a range of calls. Before we send anyone, we ask three things.
First, is it a house, an apartment or a commercial space. Second, who owns the plumbing, you, a landlord or a property manager. Third, can you reach a shutoff, and is anyone else in the building affected.
Those answers decide whether we send a plumber with a drain machine, a water heater, or a pipe fitting kit, and whether a manager has to approve the work.
Big buildings in town and what they mean for a plumbing call
Westport Plaza covers more than 700,000 square feet at Page Avenue and I-270. In a large complex, a leak in one space can drain into another, so we ask for the building engineer before we ask for a ceiling tile.
Hollywood Casino opened in 1997, Aquaport in 1999 and the Centene Community Ice Center in 2019. Venues with heavy public restroom traffic put steady load on drains, and repeat clogs there often point to fixture volume instead of a failing pipe. We cover that kind of work under commercial plumbing. We ask each caller about the specific building instead of assuming how it is piped.
Larger and multi-unit buildings are measured against the International Plumbing Code (IPC) for fixture counts, and reduced pressure backflow assemblies are made to ASSE 1013. Ask the property's inspector which edition applies before a larger job starts.
Maryland Heights on the map
Creve Coeur Lake Memorial Park, with its 320-acre lake, is the county's first park and a landmark for giving directions. Page Avenue and I-270 are other useful anchors. Tell us a cross street and a building name, and the plumber can find the right entrance instead of circling the lot.
Who to tell first, by building type
The first call differs by building. Use this as a quick guide and we will adjust on the phone.
| Where you are | Who to tell first | What we do on the call |
|---|---|---|
| Your own house | Us, right away | Talk you through the shutoff and book the visit |
| A rented home or apartment | Landlord or manager, then us | Confirm who may approve the work |
| A suite in a large complex | Building engineer, then us | Find the shutoff that serves your suite |
| A restaurant or public venue | Manager on duty | Stop the leak first, then plan the repair |
Whatever the building, the 24/7 line is the place to start.
Call (855) 575-2890Overnight and holiday calls
Pipes do not pick a convenient hour. If a supply line gives way at 3 a.m. or on a Sunday, shut the main water valve, move valuables off the floor and call. We offer same-day appointments when available and will tell you on the phone what we can do.
For a leak that has soaked drywall, read leak detection, and for a heater that failed, water heater replacement covers the choices. A drain that keeps backing up is a job for drain cleaning.
Getting ready for the plumber
Maryland Heights buildings range from small homes to large complexes, so prep varies.
One ZIP, a few mailing names
ZIP 63043 is the only ZIP in Maryland Heights, and its alias names include Champ and Hazelwood. If your mailing address says Hazelwood or Champ, tell us your street so we know which city you are in.
SSM Health DePaul Hospital is in Bridgeton, not Maryland Heights, so use our Bridgeton page for addresses near it.
Frequently asked questions
Yes. Maryland Heights has one ZIP, 63043, and we cover it all. Its alias names include Champ and Hazelwood, so give us your street if your mail uses one of those.
Yes. The line is staffed 24 hours a day, every day. We offer same-day appointments when available and will explain what to shut off while you wait.
Yes. Tell us the building type, who owns the plumbing and where the shutoff is, and a licensed plumber will plan the visit.
Tell your landlord or property manager as soon as you call us. They often must approve the work, and our price is given before work starts.
About 10 miles from our Hazelwood address. We confirm timing on the phone for your address instead of guessing.
Questions about your situation? A licensed plumber is on the line any hour.
Call (855) 575-2890